Your privacy is important to Ilala Crest Lodge Limited. We follow international practices for our customer's privacy and data protection.


- We never sell or give away your name, postal address, phone number, email addresses, credit card details or any other information.

- We endeavour to use current and relevant security measures to protect your information from unauthorized users.


Notice:  We Collect Information & We Use Cookies

We ask you for personal information that identifies you or allows us to contact you. Essentially this information is requested when you create a Username apon registration on the site, when you submit information on our contact form or when you make a reservation through our online booking form. Also, we gather information as soon as you access our website through our website visitor statistics software.

Our primary purposes for collecting this information is:

- to add value to the service we offer you

- To help create relevant content for you

- to respond to your queries

- to improve our services and in particular our website



By using our website, you automatically consent to our gathering information for the above intended usage.



We ask that you submit current and accurate information apon filling in any forms on our website.



Our company has taken adequate measures to make sure the intended usage of your information is honoured. We make sure your information is protected from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We ensure that your personal information is never shared outside our company without your express permission, except under legal or statutory obligations under the Republic of Malawi or any other authorizing body.


For some reason, you believe our company has not adhered to these principles, please notify us by e-mail at info @ ilalacrestlodge.com. We will do our level best in verifying and correcting the problem (if there is any)promptly. Be certain that "Privacy Policy" are the Subject Line.


What It is We do with Information that you share

When you provide us with your details i.e. contact information, including your name and email address. We use this information to send you feedback and information about your reservations, enquiries and verifications on bookings.

We may hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We prohibit the companies the information for any other purpose.

Our company will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is neccessary to: (a) conform to the edicts of the law or comply with legal process served on our company or the site; (c) act in urgent circumstances to protect the personal safety of users of our company, its web sites or the public.